Frequently Asked Questions
Get answers to common questions about SnapperHQ's white label photography platform. Built by photographers, for photographers.
Getting Started
What is SnapperHQ?
SnapperHQ is a white label platform designed specifically for real estate photographers. It provides client management, automated workflows, branded galleries, and business tools while maintaining your brand identity throughout the entire client experience.
How quickly can I get started with SnapperHQ?
You can sign up and start using SnapperHQ immediately. Most photographers have their first client gallery live within 30 minutes of signing up. Our onboarding process guides you through setting up your brand, connecting your domain, and creating your first project.
Do I need technical skills to use SnapperHQ?
No technical skills required! SnapperHQ is designed for photographers, not developers. Our intuitive interface makes it easy to manage clients, upload photos, and deliver professional galleries without any coding knowledge.
Can I try SnapperHQ before purchasing?
Yes! We offer a free trial with 100 welcome bonus credits so you can explore all features and see how SnapperHQ works for your photography business before making any commitment.
How long does it take to set up my custom domain?
Custom domain setup typically takes 24-48 hours after you update your DNS settings. We provide step-by-step instructions and support to help you through the process.
Pricing & Credits
How does SnapperHQ's credit system work?
SnapperHQ uses a credit-based pricing system instead of monthly subscriptions. You purchase credit packages and use credits for specific actions: 5 credits to activate a listing, 10 credits for marketing toolkit access. This means you only pay for what you actually use.
What credit packages are available?
We offer four credit packages: Bundle Package (20 credits, $19.99), Starter Package (100 credits, $99.99), Professional Package (500 credits, $449.99), and Business Package (1000 credits, $899.99). All packages provide better value at higher quantities.
Do credits expire?
No, your credits never expire. Purchase credits when you need them and use them at your own pace. This flexibility is perfect for photographers with varying workloads throughout the year.
Can I get a refund if I'm not satisfied?
Yes, we offer a 30-day money-back guarantee. If SnapperHQ isn't right for your business, contact our support team within 30 days for a full refund of unused credits.
Are there any hidden fees or monthly charges?
No hidden fees! Our credit-based system is completely transparent. You only pay for the credits you purchase - no monthly subscriptions, setup fees, or surprise charges.
Features & Functionality
Can I customize the look and feel to match my brand?
Absolutely! SnapperHQ is a true white label platform. You can customize colors, logos, fonts, and even use your own custom domain. Your clients will see your brand throughout their entire experience, not ours.
Does SnapperHQ support Google Drive integration?
Yes! Our Google Drive integration allows automatic syncing of photos from your Google Drive folders directly to client galleries. This streamlines your workflow and saves hours of manual uploading.
Can clients download photos directly from galleries?
Yes, clients can download individual photos or entire galleries with customizable download permissions. You control what clients can access and download, with options for watermarked previews and full-resolution downloads.
Does SnapperHQ handle payment processing?
Yes, we integrate with Stripe for secure payment processing. You can send invoices, accept credit card payments, and even set up ACH payments for eligible clients, all within the platform.
Can I manage multiple team members?
Yes! SnapperHQ supports team management with different permission levels. You can add assistants, editors, or other team members with controlled access to specific features and client accounts.
Is there a mobile app for SnapperHQ?
SnapperHQ is fully responsive and works perfectly on mobile devices through any web browser. While we don't have a dedicated mobile app yet, the web platform provides a seamless mobile experience for both you and your clients.
Technical Questions
What file formats does SnapperHQ support?
SnapperHQ supports all major image formats (JPEG, PNG, WebP) and video formats (MP4, MOV, AVI). We automatically optimize images for web delivery while maintaining high quality for downloads.
Is there a file size limit for uploads?
Individual files can be up to 200MB. Our system automatically compresses and optimizes images for fast web viewing while preserving the original quality for client downloads.
How secure is my data on SnapperHQ?
We take security seriously. All data is encrypted in transit and at rest, we use secure cloud storage with multiple backups, and our platform is regularly security audited. Your photos and client data are protected with enterprise-level security.
Can I export my data if I decide to leave?
Yes, you own your data. We provide tools to export your client information, gallery data, and photos. We believe in data portability and will never hold your information hostage.
Does SnapperHQ integrate with other photography software?
Yes! We integrate with popular tools like Google Drive, Google Calendar, and Stripe. We're continuously adding new integrations based on photographer feedback and industry needs.
Client Experience
How do clients access their galleries?
Clients receive a branded email with a direct link to their gallery on your custom domain. They can bookmark the link for easy access and don't need to create accounts or remember passwords unless you choose to require them.
Can clients share galleries with others?
Yes! Clients can share gallery links with family, friends, or colleagues. You control the sharing permissions and can set password protection or expiration dates for added security.
Do clients see SnapperHQ branding anywhere?
No! As a true white label platform, clients only see your branding throughout their entire experience. From emails to galleries to download pages, everything appears to come directly from your photography business.
Can clients request specific photos or edits?
Yes! Our platform includes client communication tools where they can comment on specific photos, request edits, or ask questions. All communication happens within your branded environment.
How do clients receive notifications about new photos?
Clients automatically receive branded email notifications when new photos are added to their galleries. You can customize these notification templates to match your communication style and brand voice.
Business Growth
How can SnapperHQ help me get more clients?
SnapperHQ helps you appear more professional and established, which builds trust with potential clients. Our SEO-optimized galleries, professional communication tools, and referral features help you attract and retain more clients.
Can SnapperHQ help with my photography business marketing?
Yes! We provide marketing tools including SEO-optimized galleries, social media sharing features, client testimonial collection, and referral tracking. Many photographers see increased bookings after switching to our professional system.
Does SnapperHQ provide analytics for my business?
Yes! Our analytics dashboard shows gallery views, download statistics, client engagement metrics, and business performance data. These insights help you understand your clients better and grow your business strategically.
Can I use SnapperHQ for different types of photography?
While SnapperHQ is optimized for real estate photography, many photographers use it successfully for weddings, events, portraits, and commercial work. The platform adapts to various photography business models.
How does SnapperHQ compare to other photography platforms?
SnapperHQ is unique as a true white label platform built specifically by photographers for photographers. Unlike generic gallery platforms, we understand the real estate photography workflow and provide tools that actually help grow your business.
Support & Training
What kind of support does SnapperHQ provide?
We offer comprehensive support including email support, live chat during business hours, detailed documentation, video tutorials, and personalized onboarding assistance. Our support team consists of photographers who understand your business.
Is there training available for new users?
Yes! We provide video tutorials, written guides, and personalized onboarding sessions. Our goal is to get you up and running quickly with confidence in using all platform features.
How quickly do you respond to support requests?
We typically respond to support requests within 2-4 hours during business hours, often much faster. For urgent issues affecting your client deliveries, we prioritize immediate assistance.
Do you offer migration assistance from other platforms?
Yes! Our team provides migration assistance to help you move from other platforms to SnapperHQ. We can help transfer client data, galleries, and guide you through the transition process to minimize disruption.
Are there user communities or forums?
We maintain an active community of SnapperHQ photographers where you can share tips, ask questions, and learn from other successful photography businesses using our platform.
Still Have Questions?
Our support team is here to help you succeed with SnapperHQ.